Introduction
Bronx Detox Helpline operates as a third-party referral service connecting individuals seeking addiction treatment with treatment facilities. This Privacy Policy explains how information is collected, used, and protected when using this helpline service.
Information Collection
Information Provided Voluntarily
When contacting this helpline, the following information may be collected:
- Name and contact information (phone number, email address)
- Location and geographic information
- Treatment needs and preferences
- Insurance information (if voluntarily provided)
- Any other information voluntarily shared during consultation
Automatically Collected Information
When visiting this website, certain information may be automatically collected:
- IP address and browser type
- Pages visited and time spent on the site
- Referring website or source
- Device and operating system information
How Information is Used
Information collected is used for the following purposes:
- Matching callers with appropriate treatment facilities
- Facilitating communication between callers and partner facilities
- Improving service quality and user experience
- Complying with legal and regulatory requirements
Information Sharing
With Treatment Facilities
Personal information is shared with treatment facilities selected during the consultation process to facilitate admission and coordination of care. Information is only shared with facilities explicitly chosen by the caller.
With Third Parties
Personal information is not sold to third parties. Information may be shared with:
- Partner treatment facilities (as described above)
- Service providers assisting with helpline operations
- Legal authorities when required by law
Data Security
Appropriate technical and organizational measures are implemented to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
Individuals have the following rights regarding their personal information:
- Access to information collected about them
- Correction of inaccurate information
- Deletion of personal information (subject to legal requirements)
- Withdrawal of consent for information processing
- Filing a complaint with relevant privacy authorities
Third-Party Service Disclosure
Important: This is a third-party referral service. All treatment centers receiving calls through this helpline are paid advertisers. Calls are routed to partner facilities that pay advertising fees for referrals.
Cookies and Tracking
This website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Browsers can be configured to refuse cookies, though this may limit certain website functionality.
Children's Privacy
This service is not directed to individuals under 18 years of age. Personal information from anyone known to be under 18 is not knowingly collected.
Changes to This Policy
This Privacy Policy may be updated periodically. Material changes will be communicated through website posting. Continued use of this service after changes constitutes acceptance of the updated policy.
Contact Information
Questions or concerns about this Privacy Policy or information handling practices can be directed to:
Email: [email protected]
Phone: (914) 677-9229
Additional Resources
For alternative treatment resources, visit:
- findtreatment.gov - SAMHSA National Helpline
- Florida residents: myflfamilies.com